Refund policy

We will gladly exchange items in your order or provide you with a store credit less shipping costs, in form of Tinnitots gift voucher, provided you follow the usual sort of return conditions as set out below.

To be eligible for an exchange or credit:

1. your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition;
2. not be a sale item;
3. You’ll need the receipt or proof of purchase and
4. your returns request must be submitted via an email to support@tinnitots.com within 7 days of receipt of your order.

Upon receipt, we will review your return request and, if approved, we will provide details on how you should further return your items. We note that you should:

1. package your item(s) appropriately to ensure they will not be damaged in transit (any damage during transit will be your responsibility as we are unable to accept returns for items that arrive damaged); and
2. use a tracked service with insurance, as we are unable to accept liability for return parcels not received by us.

Once we receive your return, we will reassess and process it if your claim is valid, within 5 business days.

You will be responsible for the cost of shipping the returned item(s) and any exchange items.

A $14.95 reshipping fee will be applicable in the event you would like an exchange.

It is important to note that:

1. We cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In this case, we will contact you to confirm how you would like to proceed; and
2. We DO NOT provide refunds for change of mind, or other similar circumstances.

You can always contact us for any return questions at support@tinnitots.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item; so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.